Service Policies
Rockaway Botanica Service Policies
These policies apply to Plant Rehab, Plant & Space Consultation, Plant Styling & Installation, and Event Plant Styling services.
Intake & booking
Submitting an intake form starts the review process and does not guarantee a booking. Rockaway Botanica reviews the requested scope before confirming the appropriate service, timing, and payment step.
Our current standard service availability is Tuesdays and Wednesdays from 10:00 AM to 2:00 PM Eastern Time. Requests outside that window may be considered individually but are not guaranteed.
Consultation and service fees
Virtual Plant & Space Consultations are $75 for 45 minutes. Local in-person Plant & Space Consultations are $150 for 60 minutes. Plant Styling & Installation projects begin with a $150 project consultation. For an approved Plant Styling & Installation project of $500 or more, the consultation fee may be credited toward the final project total when stated in the proposal.
Plant Rehab is priced according to the approved service tier. Custom styling, installation, event work, larger collections, delivery, and other project-based work are quoted individually. A project or appointment is not reserved until any required payment or deposit has been received.
Rescheduling & cancellations
Please provide at least 48 hours’ notice when you need to reschedule or cancel a confirmed appointment. With at least 48 hours’ notice, one reschedule may be made without an additional booking fee, subject to availability. Cancellations, changes, or no-shows within 48 hours may require a new consultation or booking fee before another appointment is reserved. Any project-specific cancellation terms stated in an accepted proposal or invoice will control for that project.
Local service area & travel
Local in-person services are available within Rockaway Botanica’s standard local service area. Travel outside that area may require advance approval and an additional travel or delivery fee. Any such fee will be disclosed before booking.
Materials, plants & additional work
Unless a quote or service description specifically says otherwise, service fees cover Rockaway Botanica’s time and expertise. Plants, replacement pots, planters, soil or specialty mixes, supports, pest-control products, delivery, disposal, sourcing, specialty materials, and other project materials may be additional. We will obtain approval before adding work or materials that materially change the agreed scope or price.
Pests, plant health & outcomes
Please disclose known or suspected pest activity before an in-person appointment. Rockaway Botanica may pause, decline, or reschedule in-person work when an active infestation could create a risk to other plants or spaces. Pest treatment may require more than one treatment, and no single treatment can guarantee eradication.
Plants are living organisms and can respond differently to stress, treatment, repotting, relocation, environmental conditions, and prior care. Rockaway Botanica provides recommendations and services based on the information and conditions available at the time, but cannot guarantee recovery, survival, future growth, or a specific plant outcome.
Changes in scope
If the actual plant count, plant condition, site conditions, access requirements, project size, or requested work differs materially from the approved scope, Rockaway Botanica will pause and discuss the change before performing additional billable work.
Custom projects & events
Custom proposals and quotes remain valid for the period stated on the proposal or invoice. Venue permissions, access rules, loading instructions, setup windows, and other site requirements must be disclosed before project confirmation. Custom-ordered plants, planters, or materials may become non-refundable once ordered or committed when that condition is disclosed in the proposal or invoice.
Questions about these policies can be submitted through our Contact page before booking.