Refund policy
Refund Policy
Because live plants are perishable, living products, all live plant sales are final. We do not accept returns or exchanges on live plants.
We take care to inspect and package plants appropriately before shipment. Natural variation, minor cosmetic imperfections, leaf movement, soil movement, or temporary shipping stress are not considered defects.
Damaged or Problem Orders
If your live plant arrives with significant shipping damage or another order issue, please contact Rockaway Botanica within 12 hours of delivery.
To help us evaluate the issue, please provide:
- Clear photos of the plant and packaging
- Photos showing the condition in which the order arrived
- An unboxing video when available
- Your order number and a description of the issue
Claims submitted outside the 12-hour delivery window may not be eligible for resolution.
Eligible claims are reviewed individually. Depending on the circumstances, Rockaway Botanica may offer a replacement, store credit, or another appropriate resolution.
Weather and Shipping Stress
Live plants can experience temporary stress during transit, particularly during periods of extreme heat or cold. Minor yellowing, leaf loss, wilting, cosmetic damage, or acclimation stress may occur and does not necessarily indicate that a plant is unhealthy.
Please unpack plants promptly after delivery and allow them time to acclimate before repotting or making significant environmental changes.
Incorrect or Missing Items
If you receive the incorrect item or an item is missing from your shipment, contact us as soon as possible so we can review and correct the order.
Supplier-Fulfilled Items
Some products available through Rockaway Botanica are fulfilled by third-party suppliers or Shopify Collective partners. When applicable, resolution of a fulfillment issue may also be subject to the supplier’s fulfillment requirements.
For questions regarding an order, contact Rockaway Botanica through the contact information provided on our website.